Shipping policy

Shipping & Delivery Policy

Thank you for shopping at our store. We work diligently to ensure your cameras and spare parts are delivered quickly and safely. Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed and shipped within [1 to 2 business days] of receiving your payment confirmation (via Paymob) or order confirmation.

  • Business days do not include weekends (Friday and Saturday) or official public holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the package weight and destination. Standard delivery estimates are as follows:

  • Inside Cairo & Giza: [1 to 3 business days].
  • Other Governorates: [3 to 5 business days].

* Delivery delays can occasionally occur due to courier operations, weather conditions, or peak holiday seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email (or SMS) once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours, allowing you to track your package's journey.

4. Incorrect or Incomplete Addresses

The customer is fully responsible for providing a correct and complete shipping address, as well as an active phone number. Our store is not responsible for any delays or lost packages resulting from incorrect shipping information. The customer will bear any additional shipping fees required to resend the order.

5. Damages and Lost Packages

Our products (especially sensitive cameras and parts) are securely packaged. If you receive your order damaged upon arrival due to handling, please:

  • Take clear photos of the damaged packaging before opening it.
  • Contact us immediately (within 24 hours of receipt) so we can file a claim with the shipment carrier and resolve the issue.