Refund policy

Return, Exchange, and Refund Policy

At our Camera & Camera Spare Parts store, we aim to provide the highest quality products and ensure a transparent, secure shopping experience fully compliant with Shopify standards and Paymob payment gateway regulations. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Non-Returnable & Non-Refundable Items (Spare Parts)

CRITICAL NOTICE: All "Camera Spare Parts" are strictly non-returnable and non-refundable once shipped and delivered to the customer.

Reason: Due to the highly sensitive and technical nature of electronic components, and to guarantee that every spare part we supply is 100% brand new, untouched, and has not been subjected to incorrect installation or mishandling, we absolutely cannot accept returns on these items. This ensures the integrity of our stock for all customers.

2. Conditions for Returning/Exchanging Cameras & Accessories

We accept return or exchange requests for "Full Cameras" and "Accessories" within [14 days] from the date of delivery, subject to the following strict conditions:

• The item must be in its absolute original condition, unused, unopened, and never powered on or tested.
• The item must be in its original factory-sealed packaging (intact shrink wrap/factory seals) with no signs of tearing or tampering.
• All included manuals, accessories, promotional items, and labels must be present inside the box.
• The store reserves the right to reject any return request if the item shows any scratches, signs of usage, or if the original factory packaging is compromised.

3. Refund Policy (Via Paymob Payment Gateway)

Once your return (eligible cameras or accessories) is received and physically inspected by our technical team to verify its original, unaltered condition:

• Upon Approval: Your refund will be processed and automatically applied to your original method of payment (Credit/Debit Card or Mobile Wallets) via the Paymob gateway.
• Processing Time: Refunds usually take between 7 to 14 business days to reflect in your bank account or card statement. This duration depends entirely on your issuing bank's policies, and our store cannot expedite this process.

4. Shipping Costs & Fees

• Return Shipping: The customer is fully responsible for paying all shipping costs associated with returning the item to our warehouse.
• Original Shipping Fees: Original shipping charges paid at the time of purchase are non-refundable. The cost of original shipping will be deducted from your total refund amount.
• The Only Exception: If the return is due to a store error (wrong item sent) or a verified out-of-the-box manufacturing defect upon arrival, the store will cover all shipping costs.

5. How to Initiate a Return

To start a return process, please contact us within the allowed timeframe via:

• Email: [Insert Email Here]
• WhatsApp / Phone: [Insert Phone Number Here]

Note: You must provide your Order Number along with clear photos/videos of the item and its original packaging demonstrating its sealed status before returning.